You get one crew lead who owns your job start to finish. Same name, same number, on your property, from the first walk to the final one. That is the part most people care about and it is the part a page of headshots does not tell you.
Call and ask who would be running your job. We will tell you.
Talk to a person, not a call center
Call and you get someone who has been on a roof, not a call center.